ACMP Global
CCMP
Q1:
What is an important step when developing the measurement and benefit realization strategy?
○
A
Determining when and how the training should be delivered○
B
Communicating the business case to the organization○
C
Assigning owners for each measure and target○
D
Identifying all the individuals and groups impacted by the change
ACMP Global
CCMP
Q2:
What refers to the extent to which an organization uses change management and project management methodologies, techniques, and tools?
○
A
Change alignment○
B
Change capacity○
C
Change absorption○
D
Change maturity
ACMP Global
CCMP
Q3:
For a small restaurant that recently doubled in size, what factor would be the most likely to limit the organizational capacity for a change to a new IT system?
○
A
The inability to account for internal and external factors appropriately○
B
The inability to apply the results of a cultural assessment○
C
The external political and environmental stability○
D
The volume of concurrent changes
ACMP Global
CCMP
Q4:
Who conducts the lessons learned evaluation?
○
A
The primary sponsor and project manager excluding the change management lead○
B
The change management lead along with the project manager when possible○
C
The primary sponsor and members of the executive board○
D
All members of the change management team including the sponsor
ACMP Global
CCMP
Q5:
What are the two inputs in a change impact and readiness strategy that are critically important?
○
A
Stakeholder engagement strategy and change impact assessment○
B
Stakeholder engagement strategy and impact results○
C
Stakeholder engagement and resource plan○
D
Stakeholder engagement strategy and sponsor's budget