APMG-International
Change-Management-Foundation
Q1:
According to the Bechard and Harris change formula' which response will increase an individual's dissatisfaction with the status quo?
○
A
Amend performance targets during the change○
B
Communicate the danger of inaction○
C
Clarify the steps users need to take○
D
Focus on the benefits of the change
APMG-International
Change-Management-Foundation
Q2:
Which workplace provision addresses Maslow's social needs?
○
A
Job security○
B
Career development opportunities○
C
Team-building exercises○
D
Generous pensions
APMG-International
Change-Management-Foundation
Q3:
Which approach to fostering engagement and collaboration represents best practice for getting the MOST from social channels during change?
○
A
Make clear to people what is considered acceptable use of social media○
B
Encourage people to make unrestricted use of social media○
C
Allow people to evolve local rules on how to use social media○
D
Encourage individuals to link workplace social media wit external contacts
APMG-International
Change-Management-Foundation
Q4:
Which of the following statements about two-way communication are true?
Two way communication is useful for getting important information out quickly to large groups of people
Two-way communication encourages and increases people's motivation to interact to find out more.
○
A
Only 1 is true○
B
Only 2 is true○
C
Both 1 and 2 are true○
D
Neither 1 or 2 is true
APMG-International
Change-Management-Foundation
Q5:
Which action is an appropriate change management response to people in the early stages of a change cure?
○
A
Interpret emotions as evidence of poor change management○
B
Be clear about the losses that people will experience○
C
Delay communication until all the details are known○
D
Accept that everyone will eventually work their way through the curve