ASHRM
CPHRM
Q1:
What is a best-practice early objective in a disclosure-and-resolution conversation after an adverse event?
○
A
Delay communication until legal discovery is complete○
B
Provide timely explanation of what is known, express empathy/apology, and commit to prevention steps○
C
Blame an individual staff member immediately○
D
Provide no information to avoid lawsuits
ASHRM
CPHRM
Q2:
A risk manager is investigating a claim that has been submitted to the malpractice carrier. There is some question as to whether or not there is coverage under the current malpractice policy. What might the risk manager expect to receive from the malpractice carrier?
○
A
contingent acknowledgement of coverage○
B
reservation of rights letter○
C
notice of right to deny coverage○
D
notice of right to rescind
ASHRM
CPHRM
Q3:
What is responsible for many HIPAA privacy violations in practice?
○
A
Impermissible access/disclosure (including ''snooping'' without a job-related need)○
B
Correctly authorized disclosures○
C
Proper encryption practices○
D
De-identification
ASHRM
CPHRM
Q4:
Which sentinel event type has been reported among the most frequent categories in Joint Commission-related analyses (noting year-to-year variation)?
○
A
Falls (recent years show high frequency)○
B
Cafeteria food complaints○
C
Parking disputes○
D
Gift shop inventory loss
ASHRM
CPHRM
Q5:
When a hospital notes that most errors are occurring at the ''sharp end,'' what does that mean?
○
A
Errors are occurring in billing and contracting○
B
Errors occur during direct caregiver--patient interaction (frontline care)○
C
Errors occur only in device manufacturing○
D
Errors are exclusively leadership decisions