CIPS
L4M5
Q1:
Which of the following are most likely to be characteristics of a perfectly competitive market? Select TWO that apply
☐
A
In a competitive market, both buyers and sellers are price givers☐
B
Firms can freely enter or exit the market☐
C
In a perfectly competitive market, each seller has a large impact on the market priceA perfectly competitive market consists of products that are all slightly different from one another
☐
D
There are many buyers and sellers in the market
CIPS
L4M5
Q2:
End users are the only stakeholders that are involved in the preparation of a negotiation. Is this statement true?
○
A
Yes, because end-users have greater expert power○
B
Yes, because only end-users understand their demand○
C
No, because end-users are external stakeholders○
D
No, because budget holders also play an important role
CIPS
L4M5
Q3:
Which of the following is the area where two or more negotiating parties may find common ground?
○
A
Zone of potential agreement○
B
Zone of proximal development○
C
Walk away area○
D
Best alternative to a negotiated agreement
CIPS
L4M5
Q4:
Which of the following are rules of attentive listening? Select TWO that apply.
☐
A
Prepare for what to say next☐
B
React to the person who is speaking☐
C
Listen deliberately☐
D
Only focus on verbal cues☐
E
Do not interrupt when the other party is speaking
CIPS
L4M5
Q5:
Which of these personal power bases stems from the manager's position in the organisation and the authority that lies in that position?
○
A
Coercive power○
B
Legitimate power○
C
Expert power○
D
Reward power