Available Number of Questions: Maximum of
50 Questions
Exam Name: Cisco Unified Contact Center Express
Exam Duration: 60 Minutes
Related Certification(s):
Cisco Specialist Certification
Cisco 500-052 Exam Topics - You’ll Be Tested in Actual Exam
You will spend far more time thinking like the person who has to make UCCX work end to end than like someone memorizing menus. The test keeps circling back to design choices that either make the rest easy or make it painful later, so expect to reason about how a deployment should be laid out before you touch any setup tasks. Know what a good system deployment looks like in practice, because many questions quietly assume you can spot when a choice will box you in during growth or change. Then it shifts into the hands on work of getting the system stood up correctly, where small details matter and wrong order bites you. You need to be comfortable with the flow from initial build to getting contact handling working as intended, not just getting a service to start. Operations is where the exam feels most real. You are expected to read symptoms, decide what to check first, and keep the system behaving during normal churn. Candidates often get tripped up by treating operate as generic monitoring instead of understanding what signals point back to earlier design and setup decisions. If you can explain why an operational issue would trace to a deployment choice, you are in good shape. Build your study plan around scenarios that start at design, pass through setup, and end with what you would do on a busy day when something degrades.
Cisco 500-052 Exam Short Quiz
Attempt this Cisco 500-052 exam quiz to self-assess your preparation for the actual Cisco Unified Contact Center Express exam. CertBoosters also provides premium Cisco 500-052 exam questions to pass the Cisco Unified Contact Center Express exam in the shortest possible time. Be sure to try our free practice exam software for the Cisco 500-052 exam.
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Cisco 500-052 Exam Quiz
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Cisco500-052
Q1:
In Cisco Unified Contact Center Express, when a variable in the application editor is defined as a parameter, which statement is true?
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AThe variable can be used to pass data to and from VoiceXML applications.
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BThe value for that variable is defined by the calling application.
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CThe value for that variable can be supplied through the Application Management menu in Cisco Unified CCX Administration
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DThe variable can be used to pass data to and from subflows.
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EThe variable can be used in conditional steps.
Cisco500-052
Q2:
Which server cannot be configured during the installation phase when installing Cisco Unified Contact Center Express on Cisco Unified Computing System servers?
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ACisco Unified Communications Manager server
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BDNS server
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CNTP server
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DSMTP server
Cisco500-052
Q3:
Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use?
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AThe name of the layout is passed to the agent desktop via a keyword variable that is named user layout.
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BThe layout is associated to the team under Team Resources.
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CThe layout is associated to the CSQ definition.
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DThe layout is associated to the desktop layout under Team Resources.
Cisco500-052
Q4:
Which tool enables partners to perform the following actions?
a) validate all parameters (for example, number of inbound agents, number of inbound and outbound IVR ports, and so on) of a target Cisco Unified Contact Center Express configuration
b) recommend servers based on the validated configuration (a prerequisite for the Cisco assessment-to-quality bid assurance process)
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ACisco Solution Expert Tool
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BCisco Unified CCX Sizing Tool
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CCisco Unified Communications Sizing Tool
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DCisco Unified t Expert Advisor Tool
Cisco500-052
Q5:
In Cisco Unified Contact Center Express Serviceability, what is the status of the database subsystem on the Control Center page, if the database subsystem in not configured?
