Cisco
500-442
Q1:
Which user role must be assigned to the ToExtVXML variable in the ICM script?
○
A
Internet ScriptEditor Role○
B
ICM Script Amin Role○
C
Config Manager Role○
D
Agent Admin Role
Cisco
500-442
Q2:
Which two types of scripts can be created with the Script Editor? (Choose two.)
☐
A
Call Flow and Call Control Scripts☐
B
Call Studio Scripts☐
C
Routing Scripts☐
D
Tenant Scripts☐
E
Administrative Scripts
Cisco
500-442
Q3:
How many Workflows are supported by Finesse?
○
A
up to 20 Workflows with 5 per Team○
B
up to 100 Workflows with 5 per Team○
C
up to 100 Workflows with 20 per Team○
D
up to 200 Workflows with 20 per Team
Cisco
500-442
Q4:
What are two tools an Agent Desktop Admin Role can access? (Choose two.)
☐
A
Script Editor☐
B
Call Trace☐
C
Reason Code☐
D
Workflow☐
E
Config Manager Tools
Cisco
500-442
Q5:
What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)
☐
A
PCCE Admin Mode☐
B
DPCCE 12K☐
C
PCCE 2K☐
D
DPCCE 4K☐
E
PCCE Lab Mode