Cisco
820-605
Q1:
What are two customer advantages of purchasing subscription licenses? (Choose two.)
☐
A
It enables software providers to control customer consumption.☐
B
The customer can discontinue the subscription if value is not realized.☐
C
It provides the customer with a pay per use model.☐
D
It creates high aftermarket resale value.☐
E
Software maintenance is offered through a separate contract.
Cisco
820-605
Q2:
At which lifecycle stage does the Customer Success Manager identify the solution purchased?
○
A
Onboard○
B
Purchase○
C
Implement○
D
Select
Cisco
820-605
Q3:
Refer to the exhibit.
Which action should the Customer Success Manager take to improve the health index of Company B?
○
A
Analyze annual recurring revenue growth and reduce renewal risks associated with technology.○
B
Perform a marketing campaign and design a roadmap of new products.○
C
Provide recommendations for training and offer scripts for learning products.○
D
Observe the net promoter scores and how likely the customer is to create a success story.
Cisco
820-605
Q4:
Which two actions should be taken when a customer's usage is in decline? (Choose two.)
☐
A
Show the customer how the current solution compares to the offers from a competitor.☐
B
Assess the capabilities of the solution against the customer's desired outcomes.☐
C
Tell the customer a new solution will soon be available.☐
D
Review the implementation plan with key customer leadership.☐
E
Identify changes in the customer's business processes.
Cisco
820-605
Q5:
While talking to employees of a customer's front-line operations, a Customer Success Manager learns that the team is evaluating a competitive solution for an existing solution they own but use minimally. What is the nextstep the Customer Success Manager should take after this conversation?
○
A
Host a discovery session with stakeholders to identify challenges and desired outcomes.○
B
Invites the stakeholders to attend technical training on different product use cases.○
C
Educate the operations team on the features and capabilities of the existing solution.○
D
Ensure the customer's procurement team is aware of the existing solution and its usage history.