What best describes ZYX's strategic drivers for transitioning to a SIAM model?
* To ensure that these services are aligned with the ZYX corporate objectives, and allow problematic legacy systems to be retired
- To reduce the incidence of contract overlap, where more than one provider is being paid to deliver the same service within ZYX
- To promote collaboration between providers in seeking ways to reduce IT operating costs and enable Agile development of new services C .
- To enable IT capabilities that support agility and rapid expansion of the ZYX business into new geographical areas
ZYX has appointed SIAMRUS and the service management staff from ZYXS as a hybrid service integrator They will use the SIAM model from SIAMRUS
The IT staff from ZYXS and ZYXUK will form a new internal service provider. ZYXSAPP. ZYXSAPP will provide the services for application development and application support
ZYXH will provide the retained capabilities The contract with OUTSCO will not bo renewed ZYX wants to start planning the implementation of the SIAM model
What should SIAMRUS do that would most support ZYX?
The CEO of ZYX is proposing a big bang approach for the SIAM implementation.
For what reason does the CEO propose this?
Project NEWGEN is in the Implementation stage. OUTSCO and ZYXD are service providers. ZYXD is still managed by ZYXS.
Services provided by OUTSCO and ZYXD are not performing as expected due to poor conformance with expected processes and behaviors.
What are the most important activities to resolve performance issues?
. Assign corrective actions to OUTSCO and ZYXD and measure the trend of performance improvements.
. Deliver a SIAM management oversight capability to control the delivery of the OUTSCO and ZYXD
- Implement quick fixes to resolve transitional issues and move on to important things
The outline SIAM model has been determined.
- SIAMRUS will be the service integrator.
- The development teams from ZYXS and ZYXUK will merge to provide global application development and support services
- ZYXS will also provide a centralized service desk, desktop support, and field engineer support.
- OUTSCO will provide hosting e-mail services, the wide area network, and local area networks under new contracts
- All services currently hosted by ZYXS or ZYXD will transfer to OUTSCO
The strategy is to transfer the current services to these named service providers as the legacy contracts expire
The merger with the Tokyo-based competitor has started and is expected to complete in 3 months' time. As part of the merger the services currently provided by the Tokyo-based internal functions will transfer to ZYXS and ZYXUK. The planning for this has only just started, there is insufficient time to create and test a detailed plan
What is the most appropriate implementation approach for the ZYX SIAM model?
What is the most appropriate implementation approach for the ZYX SIAM model?