Genesys
GCP-GC-REP
Q1:
Which of the following are available report file formats for export? (Choose three.)
☐
A
.doc☐
B
.xls☐
C
.txt☐
D
.docx☐
E
.xlsx☐
F
.pdf
Genesys
GCP-GC-REP
Q2:
Which definition matches the performance and activity views for Queues?
○
A
Used to monitor real-time contact center metrics.○
B
Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.○
C
Used to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.○
D
Used to view historical data only.○
E
Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
Genesys
GCP-GC-REP
Q3:
Which definition matches the performance view for Dashboard?
○
A
It is used to monitor real-time contact center metrics.○
B
It is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.○
C
It is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.○
D
It is used to view historical data only.○
E
It is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
Genesys
GCP-GC-REP
Q4:
How many days does the report exist after you run it?
○
A
60○
B
70○
C
80○
D
90
Genesys
GCP-GC-REP
Q5:
Your customizations in the interaction view remain in effect even if you leave and return to the view.
○
A
True○
B
False