Genesys
GCP-GCX
Q1:
When you change an agent's queue status from On Queue to Off Queue, what is the agent's status displayed as in the view?
○
A
Available○
B
Busy○
C
Away○
D
Break
Genesys
GCP-GCX
Q2:
Once you create a custom field on your profile, it cannot be deleted from the Admin interface
○
A
True○
B
False
Genesys
GCP-GCX
Q3:
What is the maximum tile size that can be uploaded onto Genesys Cloud CX's Workspace?
○
A
10 MB○
B
100 MB○
C
2 GB○
D
No limit
Genesys
GCP-GCX
Q4:
Genesys Cloud CX Collaborate supports video chat with upto_____people simultaneously
○
A
8○
B
10○
C
12○
D
14
Genesys
GCP-GCX
Q5:
Where can call recording be enabled?
○
A
Trunks○
B
Edges and Edae Group○
C
Phones