Genesys
GCX-ARC
Q1:
Which of the Performance views shows real-time data with historical metrics to give you both short term and
long-term views?
○
A
Reports○
B
Dashboards○
C
Dynamic Views○
D
All of the above
Genesys
GCX-ARC
Q2:
Select all the naming requirements for prompts. (Choose two.)
☐
A
A prompt name can begin with a letter.☐
B
A prompt name can begin with a numeric or special character.☐
C
A prompt name can contain letters, underscore, and numbers.☐
D
A prompt name can contain spaces or special characters.
Genesys
GCX-ARC
Q3:
Select the correct expression to create a date-time with the year 2020 for the third of may at 12:00 AM.
○
A
MakeDateTime(2020,5,3)○
B
MakeDateTime(2020,3,5)○
C
MakeDateTime(5,3,2020)○
D
MakeDateTime(3,5,2020)
Genesys
GCX-ARC
Q4:
When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.
○
A
True○
B
False
Genesys
GCX-ARC
Q5:
Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named ''Welcome'' that adds the audio within the .wav file under the English (United States) (en-us) language.
○
A
prompt user Welcome/en-us○
B
prompt_user_Welcome/en-us○
C
prompt user Welcome_en-us○
D
prompt_user_Welcome_en-us