Genesys
GCX-GCD
Q1:
When you reply to an email message, you can attach a file to send with the email reply.
What is the maximum message size, including attachments? How can you work around this limitation?
○
A
40MB per message (after base64 encoding) with no workaround○
B
40MB per message (after base64 encoding) You can work around this limitation by including links to large documents stored in Content Management.○
C
20MB per message (after base64 encoding) You can work around this limitation by including links to any third-party cloud storage service.○
D
20MB per message (after base64 encoding) You can work around this limitation by splitting the files and sending several email interactions.○
E
5MB per message (after base64 encoding) with no workaround.
Genesys
GCX-GCD
Q2:
Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?
○
A
Public Interface Services○
B
Core Services○
C
Communication Services○
D
Application Services
Genesys
GCX-GCD
Q3:
If you have not created any additional templates, you will have several default template options when creating a new script.
These default templates are: (Choose four.)
☐
A
Blank Script☐
B
Default Callback Script☐
C
Default Inbound Script☐
D
Default Outbound Script☐
E
Collection Script Template☐
F
Sales Script Template
Genesys
GCX-GCD
Q4:
Which of the following containers is used to create a new campaign?
○
A
Scripts○
B
SchedulesC Campaign Dashboard○
C
Campaign Management
Genesys
GCX-GCD
Q5:
A number plan determines how many and which digits are necessary for call routing.\
○
A
True○
B
False