Genesys
GCX-SCR
Q1:
HTML, JavaScript for CSS is a prerequisite for configuring Genesys Cloud CX Scripts.
○
A
True○
B
False
Genesys
GCX-SCR
Q2:
When should you consider using custom templates in the Genesys Cloud script editor?
○
A
To enable advanced features within the script.○
B
To store visual elements like graphics.○
C
To create a one-time script without reuse.○
D
To create multiple scripts with similar requirements.
Genesys
GCX-SCR
Q3:
A Branch Site can be converted to a Core Site when:
○
A
The option 'Change to Core Site' is selected.○
B
An Edge is assigned to the Branch Site.○
C
An existing Core Site is demoted to a Branch Site.○
D
The Location assigned to the Branch Site is deleted.
Genesys
GCX-SCR
Q4:
_______________ binds the numbering plan with the trunk.
○
A
Inbound route○
B
Outbound route○
C
Edge○
D
Edge Group
Genesys
GCX-SCR
Q5:
Aaron is an agent who is interacting with a customer, and the call is being recorded. The customer is about to share payment information. Select the appropriate statement(s) that apply to this scenario. (Choose two.)
☐
A
Aaron collects the payment info without pausing the recording.☐
B
Aaron invokes a Secure Pause action and collects the payment information.☐
C
Aaron transfers the interaction to a Secure Call flow that is configured to collect the payment information using IVR.☐
D
Aaron refrains from collecting the payment information and ensures the sensitive data is not recorded.