Genesys
GE0-806
Q1:
An agent is scheduled to start a shift at 12:00 PM and the Start Before threshold is set to 5. Ifthe agent starts the shift at 11:54 AM. They will be considered________.
○
A
Adherent○
B
Non-adherent○
C
Severely non-adherent○
D
Exception
Genesys
GE0-806
Q2:
Which of the following are examples of Schedule States that can be used when setting up Schedule State Groups?
○
A
Adherent, Non-Adherent○
B
Call inbound, NotReadyforNextCall, CallOutbound○
C
DN Groups. Agent Groups. Race Groups○
D
Exceptions, Meals, Time OffTypes, Activities
Genesys
GE0-806
Q3:
For the "Expert Average Engine" Forecasting Algorithm. What is the recommended minimum amount of data needed?
○
A
1 day○
B
1week○
C
1 month○
D
1year
Genesys
GE0-806
Q4:
If a Scenario name is duplicated by you or some other user, what will Workforce Manager do next?
○
A
Automatically append a number in sequence○
B
Close the WFM Web Supervisor○
C
Generate an Error Message○
D
Allow multiple Scenarios with the same name
Genesys
GE0-806
Q5:
What can an Agent using WFM Web for Agents see?
○
A
Forecast Scenario○
B
Master Forecast○
C
Schedule Scenario○
D
Master Schedule○
E
Performance/Adherence