Available Number of Questions: Maximum of
69 Questions
Exam Name: Accelerating Sales Pipelines with AI in Dynamics 365
Exam Duration: 120 Minutes
Related Certification(s):
Microsoft Dynamics 365, Microsoft Dynamics 365 Sales AI Consultant Associate Certifications
Microsoft AB-210 Exam Topics - You’ll Be Tested in Actual Exam
You will do best if you think in terms of how a seller actually works a day, because the exam keeps coming back to whether AI features in Sales core are configured to support that rhythm rather than just switched on. Expect plenty of attention on the setup details that make AI useful, like the right data in the right places and the right surfaces for sellers to act, since weak configuration quietly breaks everything else. Then it shifts into how you develop deals using intelligent opportunity research, where you need to recognize what signals matter, how research feeds the opportunity record, and how sellers turn that into next steps. Lead qualification and prioritization by AI is another big chunk, and it is less about theory and more about how scoring and ranking change triage, assignment, and follow up when volumes spike. Extending and enhancing Sales shows up as the glue between these areas, testing whether you can connect AI outputs to the rest of the sales process without creating clutter or duplicate work. Optimization is where candidates get tripped up, because you are expected to think about adoption signals and quality of recommendations, not just feature checkboxes, and to adjust based on what sellers are actually doing. If you can explain why a recommendation appears and what a seller should do next, you are studying at the right depth.
Microsoft AB-210 Exam Short Quiz
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Microsoft AB-210 Exam Quiz
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MicrosoftAB-210
Q1:
You manage Dynamics 365 Sales.
The sales managers want to confirm that the Sales Close Agent generates insights that help progress deals. When monitoring the Sales Close Agent, you observe that some engagements are failing.
You need to determine how the Sales Close Agent handles engagement failures.
How should you expect the agent to behave when an error occurs?
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ARetries once after 24 hours. If it fails again, the record is immediately marked Completed to prevent duplicate processing.
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BStops retrying for that record unless an administrator uses Apply changes in the agent settings to reprocess already-handled records.
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CRetries indefinitely every few minutes until successful.
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DRetries up to three times within the next hour. If those attempts fail, the system retries over the next three days. If the agent continues to fail, it is marked as a failure.
MicrosoftAB-210
Q2:
You need to allow sellers to view leads disqualified by the Sales Qualification Agent in production.
Which two actions should you perform? Each correct answer presents part of the solution. Choose two.
☐
AUpgrade the agent to research and engage mode.
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BUpdate the EnableRoleBasedSystemViews setting.
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CUpdate the agent look back period.
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DAssign organization level read on lead table to sellers.
MicrosoftAB-210
Q3:
You configure Dynamics 365 Sales for a company.
Sales managers require sellers to use a structured lead qualification process before converting leads to opportunities.
You need to ensure sellers use a structured lead qualification process.
What should you configure?
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ASales accelerator
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BLead activity timeline
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CLead assignment rules
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DBusiness process flow
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EPredictive lead scoring
MicrosoftAB-210
Q4:
You are configuring Copilot capabilities in Dynamics 365 Sales for a company.
After enabling Copilot, sellers report that the summary insight banner on Opportunities, Leads, and Accounts is missing key business context and history.
You need to ensure that the missing information is displayed.
Which action should you perform?
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AEnable AI insight cards in the Power Platform environment.
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BConfigure predictive scoring.
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CConfigure table auditing.
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DConfigure the opportunity pipeline view settings.
MicrosoftAB-210
Q5:
A company is using AI agents in Dynamics 365 Sales.
The company requires that the agent must do the following:
* Research incoming leads and generate initial outreach email.
. Autonomously contact leads, follow up, and evaluate qualification during the process.
You need to identify which AI agent in Sales supports these requirements.