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Microsoft MB-280
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Microsoft MB-280

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Microsoft MB-280 Exam Questions

Exam number/code: MB-280

Release/Update Date: 11 May, 2026

Available Number of Questions: Maximum of 121 Questions

Exam Name: Microsoft Dynamics 365 Customer Experience Analyst

Exam Duration: 100 Minutes

Related Certification(s): Microsoft Dynamics 365 Certification

Microsoft MB-280 Exam Topics - You’ll Be Tested in Actual Exam

When you prepare for MB 280, it helps to think of the exam as a guided walk through how Dynamics 365 Sales is set up, shaped, and used to support real selling work. You should understand how to implement Dynamics 365 Sales by configuring core records such as accounts, contacts, leads, and opportunities, and by aligning processes so sales teams can track progress with consistency. A big part of that work happens in Dataverse and model driven apps, where you customize tables, columns, relationships, forms, views, and business rules so the app fits the organization without breaking standard behavior. You also need to know how the Dynamics 365 App for Outlook supports daily productivity by syncing data, tracking emails and appointments, and letting users work with Sales records from familiar tools. Security and customizations matter because access must match job roles, so learn security roles, teams, business units, and how to apply least privilege while still enabling collaboration. Customer Insights capabilities focus on unifying customer data and producing actionable segments and measures that can inform sales engagement. Finally, extending and enhancing Sales means using built in features and safe configuration patterns to improve automation, insights, and user experience while keeping solutions manageable over time.

Microsoft MB-280 Exam Short Quiz

Attempt this Microsoft MB-280 exam quiz to self-assess your preparation for the actual Microsoft Dynamics 365 Customer Experience Analyst exam. CertBoosters also provides premium Microsoft MB-280 exam questions to pass the Microsoft Dynamics 365 Customer Experience Analyst exam in the shortest possible time. Be sure to try our free practice exam software for the Microsoft MB-280 exam.

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Microsoft MB-280
Q1:

A company is using Dynamics 365 Sales to provide quotes to their customers.

Preferred customers must be granted a separate flat rate discount on specific products, depending on their countries or regions. What should you create?

A A discount list for Preferred Customers.
B A sequence command step.
C A product bundle for each country/region.
D A price list for the currency of each country/region.
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