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Microsoft MB-820
EXAM QUIZ
Microsoft MB-820 Exam Questions
Microsoft MB-820 Exam Topics - You’ll Be Tested in Actual Exam
The Microsoft MB-820 exam assesses your knowledge and skills in implementing and managing Dynamics 365 Customer Service and Field Service solutions. This exam covers a range of topics, including setting up and configuring customer service and field service modules, managing cases and incidents, implementing knowledge management systems, utilizing chatbots and virtual agents, optimizing service processes, integrating with external systems, and analyzing service performance using Customer Service Insights. Additionally, you'll need to understand how to manage resources, schedule and dispatch field service technicians, track service assets, and manage inventory. The exam also evaluates your ability to create and manage service level agreements, design and implement customer service processes, and enhance customer engagement through various channels. Furthermore, you'll be tested on your knowledge of security and compliance considerations, data protection, and privacy regulations. With a comprehensive understanding of these topics, you'll be well-prepared to tackle the MB-820 exam and showcase your expertise in Dynamics 365 Customer Service and Field Service.