PECB
ISO-IEC-20000-Foundation
Q1:
"How do the information security requirements of ISO/IEC 20000-1 and ISO/IEC 27001 relate to each other?"
○
A
The requirements of ISO/IEC 20000-1 are the same as the requirements of ISO/IEC 27001○
B
The requirements of ISO/IEC 20000-1 are lighter than the requirements of ISO/IEC 27001○
C
They don't relate○
D
The requirements of ISO/IEC 20000-1 are more elaborate than the requirements of ISO/IEC 27001
PECB
ISO-IEC-20000-Foundation
Q2:
What do the principles Adapt and Adopt mean?
○
A
Adapt means changing tne ISSO/IEC 20000-1 standard to meet the organization's needs.Adopt means implementing the ISSO/IEC 20000-1 standard in this changed way○
B
Adapt means tailoring the ISSO/IEC 20000-1 standard to the needs of the organization. Adopt means using any service management guidance○
C
Adapt means taking ITIL guidance Adopt means using that guidance to conform to the requirements from the ISO/IEC 20000 standard○
D
Adapt means using and tailoring any service management guidance. Adopt means using that to create the Service Management practices
PECB
ISO-IEC-20000-Foundation
Q3:
What is the value of good service management?
○
A
It allows an organization to be certified, which always adds value for the business○
B
It provides a structure for service provisioning that can be adapted to the culture of the organization○
C
ensures people to comply with service level agreements (SLAS) using documented information○
D
It offers prescriptive guidance that allows the organization to create efficient processes.
PECB
ISO-IEC-20000-Foundation
Q4:
Which audit, performed by the Registered Certification Body, is required to be carried out at least annually?
○
A
Internal audit○
B
Recertificat ion audit○
C
Surveillance audit○
D
Gap analysis audit
PECB
ISO-IEC-20000-Foundation
Q5:
When managing a major incident, what is one of the activities that needs to be performed?
○
A
Keep top management informed○
B
Initiate problem management activities○
C
Escalate the incident○
D
Involve the customer