PeopleCert CSTE Exam Questions

After you have agreed on what action to take, you should repeat it back to your customer and ask your customer if it is agreeable

In attending to a speaker you should periodically restate what you heard the speaker say and ask the speaker to confirm that that was the intent of the information spoken.

To establish a position for mutual discussion, if your customer stands you should be seated to show interest in your customer's problem.

Incremental Testing involves adding unit-tested programs to a given module or component one by one, and testing each resultant combination. Of the two types, Top-down is often thought to be easier because drivers are often easier to create than stubs.