Available Number of Questions: Maximum of
46 Questions
Exam Name: Advanced Field Service Accredited Professional
Related Certification(s):
Salesforce Accredited Professional Exams Certification
Salesforce AP-209 Exam Topics - You’ll Be Tested in Actual Exam
When you prepare for the Salesforce AP 209 Advanced Field Service exam, think of the product as a connected system that starts with solid foundation choices and ends with measurable service outcomes. Implementation strategies and design center on translating service processes into the right data model, scheduling approach, and automation, while keeping scale, security, and maintainability in mind. Foundation covers the baseline setup such as service territories, work types, service appointments, operating hours, and the rules that drive how work is created and routed. Resource management then builds on that foundation by defining skills, certifications, roles, and availability so the right people can be assigned consistently, including the use of crews when work requires multiple technicians. Mobile focuses on how technicians execute work in the field with offline readiness, guided steps, and accurate time and parts capture, since clean mobile execution protects data quality and billing accuracy. Assets tie service to what is installed at the customer site, supporting history, warranties, and repeatable maintenance, and you should know how assets influence work creation and troubleshooting context. Optimization brings it together by using scheduling policies, priorities, travel considerations, and capacity to improve utilization and customer commitments, while still allowing dispatchers to make practical adjustments for real world constraints.
Salesforce AP-209 Exam Short Quiz
Attempt this Salesforce AP-209 exam quiz to self-assess your preparation for the actual Salesforce Advanced Field Service Accredited Professional exam. CertBoosters also provides premium Salesforce AP-209 exam questions to pass the Salesforce Advanced Field Service Accredited Professional exam in the shortest possible time. Be sure to try our free practice exam software for the Salesforce AP-209 exam.
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Salesforce AP-209 Exam Quiz
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SalesforceAP-209
Q1:
A customer wants to collect a mobile worker's geolocation history in the Field Service Mobile App only for some of the resources, while for others, they want this option to be disabled.
How can a consultant implement this requirement?
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AUnder the 'Field Service Mobile Settings', set the 'Collect Service Resource Geolocation History' to 'True'
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BUnder the 'Field Service Settings', go to the 'Mobile App Configuration' tab and select which users should be included in the geolocation collection process
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CUnder the 'Field Service Settings', go to the 'Mobile App Configuration' tab and select which profiles should be included in the geolocation collection process
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DCreate two 'Field Service Mobile Settings' records and assign it to the relevant profiles, one with the 'Collect Service Resource Geolocation History' set to 'True' and the other set to 'False'
SalesforceAP-209
Q2:
Which two statements are true regarding offline available inventory?
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AOnly the most recently created Inventory items created are primed
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BFor multi-location inventory, the app primes multiple locations and related items, but there are limits to be aware of
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CMulti-location inventory is not supported in the mobile app
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DInventory items can be viewed offline but cannot be consumed offline
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EThe user's inventory is primed
SalesforceAP-209
Q3:
Which parts of the 'Dispatcher Console' support adding Custom Actions? (Choose 3 options)
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AChild Service Territories in the Gantt
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BIndividual Service Resources in the Gantt
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CMultiple Service Resources in the Gantt
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DMultiple Service Appointments in the Appointment list
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EIndividual Service Appointments in the Appointment list
SalesforceAP-209
Q4:
Universal Containers offers installation services that takes four days to complete and requires certain parts. After the installation, a training session is provided and a swag kit and framed certificate is provided upon completion.
How should a Field Service consultant model the work so that both visits should have a qualified tech to complete work on each job?
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ACreate Work Order and two Service Appointments: one Service Appointment (Multi Day) for installation, and one Service Appointment for training. Leverage 'Complex Work' to ensure the training is done after the installation
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BCreate Work Order and two Work Order Line Items, each Work Order Line Item has one Service Appointment: one Service Appointment (Multi Day) for installation, and one Service Appointment for training. When the installation Service Appointment is scheduled, update the training Service Appointment so the 'Earliest Start Date' is the day after the 'Scheduled End Date' of the installation Service Appointment
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CCreate Work Order and two Work Order Line Items, each Work Order Line Item has one Service Appointment: one Service Appointment (Multi Day) for installation, and one Service Appointment for Training. Leverage 'Complex Work' to ensure the training is done after the installation
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DCreate two Work Order Line Items, with parent-child dependency. Each Work Order Line Item has one Service Appointment: The parent Work Order Line Item has one Service Appointment (Multi Day) for installation, and one Service Appointment for training. Leverage Crews and add a Training resource as a Crew Member on the last day of the Service Appointment
SalesforceAP-209
Q5:
Universal Containers (UC) outsources all maintenance work to contractors, based on a contract that is renewed on a yearly basis. When a contract is terminated, UC would like to ensure that new maintenance Work Orders will not be scheduled for the terminated contractor.
Which two steps should an admin take to ensure their requirements are met?
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AAdd the 'Active Resources' Work Rule to the Scheduling Policies
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BDelete the Service Resource
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CDeactivate the Service Resource
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DAdd the 'Excluded Resources' Work Rule to the Scheduling Policies
