Related Certification(s):
Salesforce B2C Solution Architect Certification
Salesforce Certified B2C Solution Architect (Arch-302) Exam Topics - You’ll Be Tested in Actual Exam
When you prepare for the Salesforce Certified B2C Solution Architect exam, start by thinking like a consultant who must translate business goals into a workable solution. Discovery and customer success focuses on gathering requirements, clarifying priorities, and defining measurable outcomes so stakeholders agree on what success looks like. Functional capabilities and business value then asks you to map those needs to B2C commerce features, explain tradeoffs, and justify choices in terms of customer experience, operational efficiency, and long term scalability. Architecture design is where you turn decisions into a coherent blueprint, balancing performance, security, availability, and maintainability across environments while planning for growth and change. Data models and management tests how well you design product, customer, order, and inventory data structures, govern data quality, and plan migration and ongoing stewardship so reporting and downstream processes remain reliable. Integration ties everything together, requiring you to choose appropriate patterns for connecting to systems like ERP, OMS, PIM, and CRM, while considering latency, error handling, monitoring, and data consistency. Across all topics, the exam rewards clear reasoning that connects requirements to design choices, shows awareness of constraints, and results in a solution that is practical to build and support.
Salesforce Certified B2C Solution Architect (Arch-302) Exam Short Quiz
Attempt this Salesforce Certified B2C Solution Architect (Arch-302) exam quiz to self-assess your preparation for the actual Salesforce Certified B2C Solution Architect exam. CertBoosters also provides premium Salesforce Certified B2C Solution Architect (Arch-302) exam questions to pass the Salesforce Certified B2C Solution Architect exam in the shortest possible time. Be sure to try our free practice exam software for the Salesforce Certified B2C Solution Architect (Arch-302) exam.
A company is in the process of defining the right systems to deliver key capabilities for its B2C business. The company has about 2 million customers, each placing an average of 100 orders each year through its existing B2C Commerce platform.
The company needs a system that can:
* Deliver a full list of all customer orders throughout their engagement lifetime
* Provide lifetime engagement tracking and history of the customer
* Calculate the lifetime value of customers based on their orders
Which three systems should a Solution Architect recommend to meet the company's requirements'
Key business stakeholders have asked for a new business requirement that requires a multi-cloud solution design using self-service commerce, a service agent console, and marketing communication. A Solution Architect was brought in to lead the end-to-end solution design and delivery.
Which two actions should the Solution Architect take to accurately capture these requirements'
Choose 2 answers
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ASet up DevOps processes and environments in preparation for the discovery workshops.
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BDesign the solution and hand it off to the delivery team to start to build and test it.
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CInclude functional and technical experts across discovery workshops to ensure requirements and priorities are captured.
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DDraft a requirements and process document. Invite key business and technical/design team stakeholders to review and approve.
A company had strong new-customer growth for the year but has noticed that lifetime value has been declining. They want to run automated re-engagement campaigns with customers who made purchases in the last 24 months but are unsure of where to start. They have Service Cloud, Marketing Cloud, and B2C Commerce implemented and recently began using CRM Analytics.
Which two recommendations should a Solution Architect provide to the company to improve the success of the automated campaign?
Choose 2 answers
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AUse SMS as a channel due to its significantly higher engagement rate as compared to email
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BGenerate personalized coupon codes in B2C Commerce and send them through Marketing Cloud to be able to effectively track impact of campaigns
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CUse CRM Analytics to analyze customer engagement history over the last 24 months
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DConfigure Einstein Recommendations in Marketing Cloud to automate segment generation for Journey Builder
Universal Containers (UC) is working on an initial release of Service Cloud and B2C Commerce. The UC management team is excited about the new features and wants to go to market with the new solution as soon as possible even though the requirements are not completely mapped out.
A Solution Architect is asked to evaluate when UC can go live with a new B2C Commerce site, automated chatbots, Einstein case classification, Service Cloud Voice, and analytics.
How should a Solution Architect respond to the management team's request to help formulate a roadmap for these new capabilities?
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AFacilitate a workshop with the management team, applying the relationship design process to create a roadmap aligned to business objectives.
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BFacilitate a workshop with the development team and create a list of prioritized user stories that can then be used to create a detailed roadmap.
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CAsk to follow the management team for a week to gain a better understanding of how they work and what information they need to formulate their roadmap.
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DAsk each member of the management team about their top three concerns, and use it to formulate the roadmap.
