Communications Cloud Accredited Professional (AP-203) Exam Info
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Salesforce Communications Cloud Accredited Professional (AP-203)
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Salesforce Communications Cloud Accredited Professional (AP-203) Exam Questions
Exam number/code:
Communications Cloud Accredited Professional (AP-203)
Release/Update Date:
20 Apr, 2026
Available Number of Questions: Maximum of
77 Questions
Exam Name: Communications Cloud Accredited Professional
Exam Duration: 90 Minutes
Related Certification(s):
Salesforce Accredited Professional Exams Certification
Salesforce Communications Cloud Accredited Professional (AP-203) Exam Topics - You’ll Be Tested in Actual Exam
When you prepare for the Communications Cloud exam, think of the work in three connected phases that build on each other. In Discovery, you focus on understanding the business problem and the current state. You should be able to gather requirements with the right stakeholders, map customer journeys, and identify data sources, integration points, and constraints such as security, compliance, and performance. You also need to translate what you hear into clear scope, assumptions, risks, and success measures so the team can avoid rework later. In Planning and Design, you turn those findings into a solution approach. This includes choosing the right Communications Cloud capabilities, defining the target architecture, and designing the data model, process flows, and roles so users can complete tasks consistently. Expect to think through tradeoffs, like configuration versus customization, and how to design for scale, reuse, and maintainability. In Delivery, you apply disciplined execution. Know how to break work into releases, manage dependencies, and validate the build with testing that reflects real scenarios. You should also understand deployment readiness, change management, training needs, and how to confirm that the delivered solution matches the original outcomes, so the project closes with measurable value and a stable path for iteration.
Salesforce Communications Cloud Accredited Professional (AP-203) Exam Short Quiz
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SalesforceCommunications Cloud Accredited Professional (AP-203)
Q1:
A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?
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APlan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
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BPlan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last
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CUX experience is the most important. Fully design and validate the UX before designing the integration step
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DExact data in integration is an input to the ux design. Detailed Design of the integration... can start
SalesforceCommunications Cloud Accredited Professional (AP-203)
Q2:
What are the 3 keys inputs used by order management to determine the output of MACD order.
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AOrder and order item details
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BQuote and quote line items records
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CFulfillment request and fulfillment request line records
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DAssets and inventory item records
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ECommercial and technical product configurations
SalesforceCommunications Cloud Accredited Professional (AP-203)
Q3:
UC is communications service provider using communication cloud. UC have one callout to the activation system per mobile services and then one calls out to the billing system per item decomposed. How should consultant configure the orchestration to meet the requirement
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ACreate an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to order item and the scope of the billing orchestration item to global
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BCreate an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to main order item and the scope of the billing orchestration item to order
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CCreate two orchestration plan definition with single orchestration item definition, each orchestration dependency on orchestration item. Set the scope of activation orchestration plan to order and scope of the billing orchestration item to order line item
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DCreate two orchestration plan definition with single orchestration item definition, each orchestration item Set the scope of activation orchestration plan to order and scope of the billing orchestration item to global.
SalesforceCommunications Cloud Accredited Professional (AP-203)
Q4:
UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa
Which three are the key offering provided by the change of plan feature in communication cloud.
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AHistory of subscription updates and traceability
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BSupported by digital commerce API
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CService Continuity
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DMigrating in/out from bundle offer
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ECustomer can choose their plan from all pricing books.
SalesforceCommunications Cloud Accredited Professional (AP-203)
Q5:
A consultant analyzing integrations to various fulfillment systems. While the consultant beliefs that process shall be automated, they have identified one particular complex integration that has a formatted payload that verify JSON Implemented for nonstandard error response to be returned to order management from the fulfillment system. How should the consultant solve this used case?
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AUse a dataRaptor to grab the JSON payload from Order Management to pass it to the fulfillment system directly.
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BUse Apex to be able to send the customized payload and interpret the response
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CAttach an Omniscript ta task and handle the integration manually
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DRecommend that this step to be handled manually by having the user navigation to the fulfillment system's native UI .......logic
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