Loyalty Management Accredited Professional (AP-212) Exam Info
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Salesforce Loyalty Management Accredited Professional (AP-212)
EXAM QUIZ
Salesforce Loyalty Management Accredited Professional (AP-212) Exam Questions
Exam number/code:
Loyalty Management Accredited Professional (AP-212)
Release/Update Date:
20 Apr, 2026
Available Number of Questions: Maximum of
104 Questions
Exam Name: Salesforce Loyalty Management Accredited Professional Exam
Exam Duration: 75 Minutes
Related Certification(s):
Salesforce Accredited Professional Exams Certification
Salesforce Loyalty Management Accredited Professional (AP-212) Exam Topics - You’ll Be Tested in Actual Exam
When you study for the Salesforce Loyalty Management Accredited Professional exam, think of the content as a full life cycle from planning to daily operations. In Strategies and Design, focus on how to translate business goals into a loyalty model that fits the brand, including the right member structure, currencies, tiers, benefits, and partner approach, while keeping an eye on scalability and governance. For Loyalty Program and Process Configuration, know how programs are set up in the product, including enrollment, earning and burning rules, promotions, vouchers, tier qualification, and the processes that control how points move through pending, available, and expired states. Be comfortable with how automation supports member journeys and how data choices affect reporting and audits. Integration is about connecting Loyalty Management with surrounding systems such as commerce, service, and external transaction sources so that events, orders, and activities can create loyalty transactions reliably, with attention to identity matching, error handling, and near real time versus batch patterns. On Going Loyalty Management covers the operational rhythm after launch, including monitoring balances, resolving disputes, managing adjustments, handling reversals and expirations, maintaining program changes safely, and using insights to tune rules and offers without breaking member trust. A steady grasp of these themes helps you reason through scenario questions and choose configurations that are consistent and maintainable.
Salesforce Loyalty Management Accredited Professional (AP-212) Exam Short Quiz
Attempt this Salesforce Loyalty Management Accredited Professional (AP-212) exam quiz to self-assess your preparation for the actual Salesforce Loyalty Management Accredited Professional Exam . CertBoosters also provides premium Salesforce Loyalty Management Accredited Professional (AP-212) exam questions to pass the Salesforce Loyalty Management Accredited Professional Exam in the shortest possible time. Be sure to try our free practice exam software for the Salesforce Loyalty Management Accredited Professional (AP-212) exam.
SalesforceLoyalty Management Accredited Professional (AP-212)
Q1:
Universal Containers (UC) has defined a points-based Loyalty Program, and the Loyalty members must receive an email with the point balance every time it is updated.
What should the Salesforce Administrator set up to enable a real-time currency model?
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ACreate a Flow to update the Points Balance field
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BEnable Real-Time Update of Qualifying Points Balance
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CEnable Real-Time Update of Non-Qualifying Points Balance
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DNon-Qualifying Points updates happen in real-time by default
SalesforceLoyalty Management Accredited Professional (AP-212)
Q2:
A Loyalty Manager would like to set up an email-send process in Salesforce Marketing Cloud (SMC) that needs to inform the member via email immediately once a tier change has been applied. The company is using Marketing Cloud Connect.
A solution was proposed to draft a design using a journey process to send the
notification email and a new custom object named "Member TierUpdate_ c" that
stores the members that are qualified for a tier upgrade.
Which data source options within the journey should a Consultant use to fulfill this design?
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A'Salesforce Data' as the Entry Source, 'Loyalty ProgramMember' object as the datasource
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B'Salesforce Data' as the Entry Source, 'Contact' object as the data-source
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C'Data-Extension' as the Entry Source, 'LoyaltyProgramTier'
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D'Salesforce Data' as the Entry Source, 'LoyaltyMember Tier'
SalesforceLoyalty Management Accredited Professional (AP-212)
Q3:
A company has recently rolled out the Loyalty Program in the production environment. The Loyalty Manager is unable to edit any Loyalty Management objects.
What permission set license is required to edit the Loyalty Management Objects?
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ACLAAnalytics Base User
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BLoyalty Management
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CData Pipelines Base User
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DCLAAnalytics Base Admin
SalesforceLoyalty Management Accredited Professional (AP-212)
Q4:
A new segment in Customer Data Platform (CDP) will be used for sending notification emails to members with the following requirements: - The mail is sent
on the first day of the month to the members that will have their membership expire at the end of the same month, starting from the 1st of April to 30th of June
- member's expiry-date are standardized to the last day of the month.
Which two configuration options below should be used for the new segment to fulfill this segmentation requirement?
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AIn 'Segment Property', set 'Publish Schedule' to 'Don't Refresh'.
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BIn the Segmentation Rule, Use 'LoyaltyProgramMember' as the Direct object, > Operator: 'This Month' for the 'Membership Expiry Date' attribute.
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CIn the Segmentation Rule, Use 'LoyaltyProgramMember' as the Direct object, > Operator: 'Next Number of days' = 30 for the 'Membership Expiry Date' attribute.
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DIn 'Segment Property,' set 'Publish Schedule' to '24 hours' and the appropriate 'Start Date' and 'End Date
SalesforceLoyalty Management Accredited Professional (AP-212)
Q5:
A member reaches out to the Member Services team regarding points that have expired and requests to restore them. The Loyalty program has a fixed model expiration for non-qualifying points.
How should the Member Services Agent restore the expired points and also set them to expire in the next two months?
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ADelete the transaction journal that expired the points and re-run the expiration Data Processing Engine job after two months
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BUse 'Adjust Points' action on Loyalty Program Member page to credit points and select the Points Expiration Date as two months from the current date
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CEdit the 'Credit' ledgers corresponding to the points that expired and extend the expiration date to two months from the current date
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DEdit the Loyalty Member Currency record to restore the Points Balance and set the 'NextExpirationDate' field to two months from the current date
🎉 Salesforce Loyalty Management Accredited Professional (AP-212) Quiz Complete!
