SAP
C_C4H56_2411
Q1:
Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question.
☐
A
The administrator must create an initial user in order to log in to the tenant for the first time.☐
B
The customer needs to provision new tenants.☐
C
Any test tenants need to be purchased separately.☐
D
The business settings need to be activated for the tenant.
SAP
C_C4H56_2411
Q2:
Which of the following elements do you need to be able to use Microsoft Teams in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
☐
A
Cases☐
B
Microsoft Office 365 license☐
C
Email integration☐
D
Outbound calls
SAP
C_C4H56_2411
Q3:
Which of the following actions do you need to perform to receive inbound calls in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
☐
A
Deactivate Live Activity Center.☐
B
Activate the native CTI.☐
C
Use a CTI widget to connect the CTI solution.☐
D
Purchase an additional CTI license.
SAP
C_C4H56_2411
Q4:
What functionality can you use to trigger an SAP S/4HANA transaction from the Agent Desktop? Note: There are 2 correct answers to this question.
☐
A
Action☐
B
Business flow☐
C
Mashup☐
D
Custom entity
SAP
C_C4H56_2411
Q5:
Which of the following can you use to explore released APIs?
○
A
SAP Business Accelerator Hub○
B
SAP Integration Suite○
C
SAP Application Interface Framework