SAP
C_FSM_2211
Q1:
What can you set in a scheduled business rule? Note: There are 2 correct answers to this question.
☐
A
Condition☐
B
Notification☐
C
Frequency☐
D
Order
SAP
C_FSM_2211
Q2:
As a technician, you have just completed a job. You now need to book a second visit for the customer. What option is available in the SAP Field Service Management mobile app for you to do this?
○
A
Create a follow-up activity from within the service call.○
B
Create a follow-up activity from the Expenses page.○
C
Create a follow-up activity from the Efforts page.○
D
Create a follow-up activity from the Smartform page.
SAP
C_FSM_2211
Q3:
Which module in SAP Field Service management is used to create documentation and guidelines for Service Execution?
○
A
Master Data○
B
Smartforms and Feedback○
C
Administration○
D
Planning and Dispatching
SAP
C_FSM_2211
Q4:
What can you personalize in the Customer Self-Service portal? Note: There are 3 correct answers to this question.
☐
A
Portal logo☐
B
Menu icons☐
C
Portal background image☐
D
Main and accent colors☐
E
Landing page
SAP
C_FSM_2211
Q5:
You scan a QR code paired with self-service and you are NOT allowed to request service for the equipment. What is missing?
○
A
The equipment does NOT have Moment-Sets.○
B
The equipment does NOT have an external ID.○
C
The equipment is reported as Operational.○
D
The equipment has NO previous history.