SAP
C_OCM
Q1:
The project sponsor doubts the added value of organizational change management for an upcoming cloud implementation. How would you argue to change their mind?
○
A
Change management provides information and training, which reduces both insecurity and concerns, and increases motivation.
○
B
Change management addresses all relevant stakeholder groups and supports a dialogue between business and the project team, which enhances commitment and reduces resistance.
○
C
Change management asks all impacted users for their opinion, so that the final solution reflects all individual needs.
○
D
Change management fosters user adoption, which allows the company to realize the targeted business benefits at an earlier stage.
SAP
C_OCM
Q2:
Change management addresses people-related challenges during a cloud implementation. Which common issues might have to be tackled?
○
A
Users demonstrate a "not-invented-here" attitude towards the new standard cloud solution and show a lack of buy-in.
○
B
Having to adapt the cloud solution to individual needs can be a technical challenge, especially for users without an IT background, and can result in irritation and aggression.
○
C
New, challenging tasks can make users feel over-burdened which may lead to resistance.
○
D
Leaving comfort zones and unlearning dear old habits can cause stress and frustration.
SAP
C_OCM
Q3:
What should a change manager keep in mind to foster a fast and sustainable adoption of a cloud solution?
○
A
Defining KPIs and measuring user adoption is helpful.
○
B
Switching off legacy systems is the best way to foster user adoption.
○
C
User adoption is a process and requires time.
○
D
Managing user adoption should be done only around the go-live milestone.
SAP
C_OCM
Q4:
The project sponsor wants to understand the concept of user adoption. What do you tell them?
○
A
Fast and sustainable user adoption is a key success factor for any IT implementation project.
○
B
User adoption indicates how willingly, and to what extend, users work with a new solution and consume the offered functions and features for their daily work.
○
C
User adoption in cloud projects is automatically quite high, because cloud solutions are easy to use.
○
D
User adoption has an affective, a technical, and a motivational component.
SAP
C_OCM
Q5:
Cloud implementations are holistic business transformations. Which change impacts are usually observed?
○
A
Political changes, e.g. new composition of the executive board or the supervisory board
○
B
Organizational changes, e.g. new roles and responsibilities
○
C
Strategic changes, e.g. new mission statement or new product portfolio
○
D
People-related changes, e.g. new skill requirements or new mindset