ServiceNow
CIS-EM
Q1:
What is the minimum role needed to view alerts?
○
A
alert_operator○
B
evt_mgmt_user○
C
evt_mgmt_operator○
D
alert_user
ServiceNow
CIS-EM
Q2:
Which is an invalid state for an alert?
○
A
Flapping○
B
Closed○
C
Reopen○
D
Processed
ServiceNow
CIS-EM
Q3:
How would you ensure the quality of data in your Configuration Management Database (CMDB) over time?
○
A
Manually inventorying configuration items in the CMDB and eliminating duplicate configuration items (CIs)○
B
Only use the ServiceNow Discovery application to populate your CMDB○
C
Using only scripts to automatically monitor for and remediate duplicate configuration items (CIs)○
D
Having well-defined Identification, Reconciliation, and Relationship rules
ServiceNow
CIS-EM
Q4:
What is an alert called that moves from an open to a closed state multiple times within a designated time-frame?
○
A
Fluctuating○
B
Swinging○
C
Flipping○
D
Flapping
ServiceNow
CIS-EM
Q5:
Which step in the event rule configuration process enables you to ignore events and prevent alert generation?
○
A
Transform and compose alert output○
B
Event filter○
C
Event options○
D
Threshold