ServiceNow
CIS-HAM
Q1:
Key features of consumables are:
Choose 2 answers
☐
A
Can Be discovered☐
B
Managed in bulk☐
C
Retired on consumption☐
D
Fixed cost☐
E
Low value
ServiceNow
CIS-HAM
Q2:
What is the impact of a customer opting out of the ServiceNow Content Service for specific models?
○
A
Unrecognized data is sent to the ServiceNow Content Service, but is now encrypted○
B
Unrecognized data doesn't get sent to the ServiceNow Content Service and the customer doesn't receive Content Library updates○
C
Unrecognized data doesn't get sent to the ServiceNow Content Service○
D
Customer doesn't receive Content Library updates
ServiceNow
CIS-HAM
Q3:
What is a requirement for sourcing a request from the requester's local stockroom?
○
A
The requested stock must be available in the local stockroom○
B
The requested stock must be in transit from a vendor○
C
The requested stock must be in transit from a remote stockroom○
D
The requested stock must be available via transfer order from a remote stockroom
ServiceNow
CIS-HAM
Q4:
When a hardware asset is retired, what happens to any existing software allocations on that asset?
○
A
The software allocations are handled based upon the configuration of the system property glide.ham.retire_sw().○
B
The software allocations are removed from the asset, but not returned to inventory.○
C
The software allocations are automatically returned back into inventory.○
D
The software allocations remain with the hardware asset and need to be reclaimed manually.
ServiceNow
CIS-HAM
Q5:
Which are valid hardware model lifecycle phases?
Choose 3 answers
☐
A
End of Subscription☐
B
General Availability☐
C
Upgrade☐
D
End of Life☐
E
Pre-release☐
F
Beta