ServiceNow
CIS-ITSM
Q1:
Prior to Quebec, when you click Change > Create New, which page is displayed?
○
A
Change Landing Page○
B
Change Form○
C
Change Catalog○
D
Change Wizard○
E
Change Interceptor
ServiceNow
CIS-ITSM
Q2:
When using the Email Client, what is the difference between an Email Template and a Quick Message?
○
A
Email Templates are like forms that can be sent to the caller for completion; Quick Messages are primarily used by the Chat Bot○
B
Email Template is defined and automatically applied when the email form launches; Quick Messages are defined and then can be manually applied by the user○
C
Email Templates are included with ITSM; Quick Messages are new with Machine Learning○
D
Email templates are defined by users with admin role; Quick Messages are defined by users with quick_message_admin role
ServiceNow
CIS-ITSM
Q3:
Your implementation team has a new Business Analyst. They will be attending their first Service Catalog workshop and will be responsible for capturing notes and decisions from the workshop.
What Now Create assets do you recommend they review, to prepare? (Choose two.)
☐
A
Service Catalog and Request Mgmt - Workshop Preparation Guide☐
B
Service Catalog and Request Mgmt - Process Guide☐
C
IT Service Management - Typical Challenges and Remediation☐
D
ITSM - Business Outcomes and Corresponding KPIs
ServiceNow
CIS-ITSM
Q4:
Where can a change manager define the interval frequency for unauthorized change detection?
○
A
The ci.change.unplanned business rule○
B
Event Processing Properties module○
C
Unauthorized Change Properties module○
D
Unauthorized change flow
ServiceNow
CIS-ITSM
Q5:
Which of the following options can a survey administrator define on an individual survey? (Choose two.)
☐
A
The ability for end users to decline survey assignments☐
B
Number of survey reminder notifications☐
C
Trigger conditions☐
D
Anonymize responses