Avaya
6210
Q1:
Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?
○
A
Contact Center Database Maintenance Utility○
B
Control Utility○
C
CCMM Data Management○
D
System Control and Monitor Utility
Avaya
6210
Q2:
Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?
○
A
GIVE IVR○
B
QUEUE TO SKILLSET○
C
GIVE RAN○
D
GIVE MUSIC
Avaya
6210
Q3:
During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?
○
A
Agent Desktop Configuration, Default Closed Reasons○
B
Agent Desktop Configuration, General Settings○
C
Agent Desktop Configuration, Resources○
D
Agent Desktop Configuration, User Settings
Avaya
6210
Q4:
You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer. Which URL location will you enter to access the AAD Web page to start the AAD installation?
○
A
Error! Hyperlink reference not valid. where <servername> is the server name or IP Address of the Contact Center Manager Server (CCMS)○
B
Error! Hyperlink reference not valid. where <servername> is the server name or IP Address of the Avaya Aura Application Enablement Server○
C
Error! Hyperlink reference not valid. where <servername> is the server name or IP Address of the Contact Center Multimedia (CCMM) Server○
D
https://support.avaya.com web site
Avaya
6210
Q5:
Which Orchestration Designer intrinsic is used for Multimedia contacts?
○
A
CONTACT TYPE○
B
QUIT○
C
LOG○
D
WAIT