Available Number of Questions: Maximum of
42 Questions
Exam Name: Cisco Certified Support Technician (CCST) IT Support
Exam Duration: 50 Minutes
Related Certification(s):
Cisco Certified Support Technicians Certification
Cisco 100-140 Exam Topics - You’ll Be Tested in Actual Exam
Expect most questions to feel like a busy help desk shift where you have to decide what to check first. The exam leans heavily on everyday IT support job tasks and responsibilities, meaning you need to recognize good ticket hygiene, smart triage, and the kind of step by step troubleshooting that keeps you from chasing the wrong symptom. Hardware shows up as the stuff you touch and verify, like ports, peripherals, basic components, and the practical uses that explain why a device behaves the way it does. Then the pressure point is connectivity and resource access issues, where small details matter, like whether the problem is local, on the network path, or tied to permissions, and you must pick the next check that narrows it down fast. Operating system and application issues follow naturally because many access complaints are really OS settings, misbehaving apps, or a bad update, and you are expected to separate what is broken from what is misconfigured. Security is not deep theory here, but you do need to spot common threats and match them to prevention habits that fit support work, especially when a user report sounds like a trap. Job roles thread through the whole exam, since knowing who owns what affects what you do next. What trips candidates up is guessing instead of proving, so practice building a short, repeatable troubleshooting flow and stick to it under time pressure.
Cisco 100-140 Exam Short Quiz
Attempt this Cisco 100-140 exam quiz to self-assess your preparation for the actual Cisco Certified Support Technician (CCST) IT Support exam. CertBoosters also provides premium Cisco 100-140 exam questions to pass the Cisco Certified Support Technician (CCST) IT Support exam in the shortest possible time. Be sure to try our free practice exam software for the Cisco 100-140 exam.
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Cisco 100-140 Exam Quiz
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Cisco100-140
Q1:
An employee is having problems reaching URLs on the World Wide Web. You examine the addressing configuration for the employee's PC that is shown as follows:
You have verified that you can open a website on the employee's PC by entering the website's IP address in their browser.
Which IP address should you ping to determine what the problem is?
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A192.168.1.130
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B192.168.1.1
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C192.168.1.253
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D192.168.1.254
Cisco100-140
Q2:
A help desk technician is assisting a customer with setting up access from their Windows computer to a shared company folder.
What should the technician do?
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AChoose a drive letter and specify the path to the shared folder.
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BDisable the antivirus software temporarily.
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CModify the user's account to have administrative privileges.
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DChange the network profile to public.
Cisco100-140
Q3:
A user needs assistance configuring Microsoft Teams so that it will start automatically.
Which category in Teams should the user select to set the application to auto-start?
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AGeneral
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BAppearance and accessibility
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CNotifications and activity
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DAccounts and orgs
Cisco100-140
Q4:
You receive an email request for personal information.
You need to make sure you are working with the right individual to avoid a social engineering attempt.
Which step should you take?
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ARespond to the email request from the individual to ask them for personal information.
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BAllow the individual to volunteer to share identity information.
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CUse company approved methods to confirm the individual's identity.
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DShare personal account information and ask the individual to confirm it.
Cisco100-140
Q5:
You receive an email from a user with the display name of the President of your company. The email requests that you do them a favor and purchase gift cards and send the gift cards to an email address provided.
What should you do?
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ACall the number listed in the email.
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BReply to the sender asking them to verity the email's legitimacy.
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CCall the IT department to verity that the email is valid.
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DPurchase the gift cards and send them as the President asked.
