Exin
SIAMF
Q1:
Which process manages escalations regarding the performance of a service provider?
○
A
business relationship management○
B
incident management○
C
service level management○
D
supplier management
Exin
SIAMF
Q2:
What is an objective of the Discovery and Strategy stage of the SIAM roadmap?
○
A
appoint the service integrator and provider○
B
establish a governance framework○
C
manage day to day service delivery○
D
manage processes, teams, and tools
Exin
SIAMF
Q3:
The service desk for a particular SIAM ecosystem is provided by an internal service provider.
Who is responsible for managing the performance of the service desk against their service targets?
○
A
customer organization○
B
internal service provider○
C
retained capabilities○
D
service integrator
Exin
SIAMF
Q4:
What is the focus of the customer organization layer?
○
A
delivery○
B
integration○
C
operation○
D
strategy
Exin
SIAMF
Q5:
In which SIAM roadmap stage are roles and responsibilities allocated?
○
A
Discovery and Strategy○
B
Implement○
C
Plan and Build○
D
Run and Improve