IASSC
ICYB
Q1:
A tool we use to identify possible failures (defects) in our process and the impact they may have is the _________________.
○
A
Shewhart Analysis○
B
Juran Journey○
C
FMEA○
D
SIPOC
IASSC
ICYB
Q2:
The purpose of a ______________ is to identify the complexity of the process and to assist in identifying critical steps in the process.
○
A
Pareto Chart○
B
Process Map○
C
Kanban○
D
Kaizen event
IASSC
ICYB
Q3:
With a Fishbone Diagram we use the legs to define each source of a potential defect and along the legs we enter each potential means by which a defect could be introduced into our process.
○
A
True○
B
False
IASSC
ICYB
Q4:
A 5 Why Analysis is used to help identify possible defect causes when which one of the below listed tools is created?
○
A
Fishbone Diagram○
B
SIPOC○
C
X-Y Matrix○
D
Pareto Chart
IASSC
ICYB
Q5:
Cycle Time, Defects, Scrap Cost and Safety are examples of business metrics or commonly referred to as which of the following?
○
A
Defects per Unit○
B
Key Performance Indicators○
C
Impediments to Flow○
D
Hidden Costs