PeopleCert
ITIL 4 Specialist High velocity IT
Q1:
Which is CORRECT when considering a transformation to high-velocity IT?
○
A
High-velocity IT focuses on using data to improve the performance of physical devices○
B
The impact on the culture of the organization does not need to be considered○
C
Risks can be minimized by making a significant change rather than incremental improvements○
D
It is acceptable to take risks which may lead to competitive advantage
PeopleCert
ITIL 4 Specialist High velocity IT
Q2:
Which is intended to help an organization adopt and adapt ITIL guidance?
○
A
The guiding principles○
B
The service value chain○
C
The four dimensions of service management○
D
Practices
PeopleCert
ITIL 4 Specialist High velocity IT
Q3:
Which domain involves running experiments to decide how to respond to a situation?
○
A
Emergent practice○
B
Good practice○
C
Novel practice○
D
Best practice
PeopleCert
ITIL 4 Specialist High velocity IT
Q4:
What provides value to the organization by ensuring that there is end-to-end management over the organization's suppliers through a single entity?
○
A
Shift-left○
B
Integration and data sharing○
C
Service integration and management○
D
Workforce planning and management
PeopleCert
ITIL 4 Specialist High velocity IT
Q5:
Which competency profile is required by an individual who is tasked with motivating others to adopt the new ways of working required to support the organization's goals?
○
A
Coordinator/communicator○
B
Administrator○
C
Leader○
D
Technical expert