PeopleCert
ITIL-5-Foundation
Q1:
How does the 'information and technology' dimension support effective product and service management?
○
A
By enabling the use of data, information, and technology required to deliver services○
B
By defining organizational roles and responsibilities needed for product development○
C
By defining workflows and activities required for product development○
D
By managing relationships with external suppliers
PeopleCert
ITIL-5-Foundation
Q2:
How does an enabling value stream contribute to value creation?
○
A
By supporting the effective operation of core value streams○
B
By replacing the need for core value streams○
C
By defining customer outcomes and service expectations○
D
By acting as the primary interface with service consumers
PeopleCert
ITIL-5-Foundation
Q3:
What is the PRIMARY purpose of the 'acquire' activity?
○
A
Resolve incidents and fulfil recovery procedures○
B
Secure and allocate necessary resources efficiently○
C
Provide services and manage user onboarding○
D
Create functional prototypes for testing
PeopleCert
ITIL-5-Foundation
Q4:
Which of the following dimension of product and service management addresses organizational and cross-organizational workflows?
○
A
Partners and suppliers○
B
Information and technology○
C
Organizations and people○
D
Value streams and processes
PeopleCert
ITIL-5-Foundation
Q5:
Which activity has the primary responsibility for maintaining and monitoring digital products and supporting systems?
○
A
Deliver○
B
Support○
C
Operate○
D
Transition