Available Number of Questions: Maximum of
40 Questions
Exam Name: ITIL 4 Strategist: Direct, Plan and Improve
Exam Duration: 28 Minutes
Related Certification(s):
PeopleCert ITIL Certification
PeopleCert ITIL4-DPI Exam Topics - You’ll Be Tested in Actual Exam
The PeopleCert ITIL4-DPI exam assesses your understanding of ITIL practices and their application in digital and IT-enabled services. It covers a wide range of topics, including the ITIL framework's key concepts, such as the four dimensions of service management, value streams, and the service value system. You'll explore how ITIL practices can be adapted and tailored to meet specific organizational needs and the benefits of adopting a holistic, end-to-end approach to service management. The exam also delves into the roles and responsibilities within the service value system, highlighting the importance of collaboration and effective communication. You'll learn about the ITIL guiding principles and how they can be applied to make informed decisions and improve service management practices. Additionally, the exam focuses on the service value chain, emphasizing the creation, delivery, and receipt of value. It covers the management of information and technology, including data protection and ethical considerations. Lastly, you'll study the continuous improvement model, which is a vital aspect of ITIL, to drive organizational growth and adapt to changing market dynamics.
PeopleCert ITIL4-DPI Exam Short Quiz
Attempt this PeopleCert ITIL4-DPI exam quiz to self-assess your preparation for the actual PeopleCert ITIL 4 Strategist: Direct, Plan and Improve exam. CertBoosters also provides premium PeopleCert ITIL4-DPI exam questions to pass the PeopleCert ITIL 4 Strategist: Direct, Plan and Improve exam in the shortest possible time. Be sure to try our free practice exam software for the PeopleCert ITIL4-DPI exam.
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PeopleCert ITIL4-DPI Exam Quiz
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PeopleCertITIL4-DPI
Q1:
A legacy financial system requires the user to manually enter the time and date of transactions to meet regulatory requirements. A recent internal audit has shown that these fields are often blank.
Which are TWO effective controls that could improve compliance?
Modify the application to automatically add the current date and time when a transaction is entered
Establish a communication plan to remind users of the importance of including the date and time on transactions
Develop a goals cascade so that all staff know their role in achieving company goals
Create a report showing non-compliant records and take appropriate action to correct them
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A1 and 2
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B2 and 3
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C3 and 4
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D1 and 4
PeopleCertITIL4-DPI
Q2:
An organization has determined that a significant percentage of incidents have delayed resolutions because they are escalated to the wrong team, and need to be reassigned before they can be resolved. They plan to improve the flow of work by improving the accuracy of incident escalation.
What is this an example of?
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ACollecting feedback
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BElimination of waste
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CAddressing the four dimensions
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DOrganizational change management
PeopleCertITIL4-DPI
Q3:
A CIO has made value stream mapping a key part of an IT improvement effort. A value stream map for existing services is being developed.
Which approach would produce the BEST results?
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AHire process consultants to develop process maps, and minimize the involvement of staff in the design of the future state of the value stream
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BAsk stakeholders to document all value stream activities for which they are responsible, then assign team members to each activity to develop improvements
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CHire an organizational change management consultant to identify the attitudes, behaviours, and cultural changes that are required to make value streams more effective
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DAsk stakeholders to collaborate to optimize and eliminate waste, and establish metrics for measuring improvement
PeopleCertITIL4-DPI
Q4:
As a result of feedback from customers received at regular service reviews, an organization with a large number of users is migrating an important IT service to a cloud service provider. The service functionality and the user interface will not change, but the availability and performance should improve.
Which communication plan is MOST appropriate?
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ALaunch the project using a self-help portal to ensure maximum coverage; ensure the same message gets to customers and users
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BDiscuss the impact of the changes on the customers at the next service review; send users an email detailing change dates and the expected benefits
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CExplain the benefits to customers in an email; hold discussions with users to explain the changes
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DLaunch the upgraded service then discuss its effects at a future service review; use the service desk to deal with any user issues
PeopleCertITIL4-DPI
Q5:
An organization uses an external service provider to develop and support a critical application. They have asked the supplier to make improvements as users have been complaining that the application is difficult to use.
What would be a suitable SMART KPI for measuring this improvement?
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AA significant number of user interface improvements implemented over the next six months
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BUser satisfaction with the application measured in a monthly survey increases by 30% over the next six months
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CCustomer satisfaction with the application measured by using net promoter score increases by 5% each year
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DUsability of the application evaluated by the application manager improves from 'poor' to 'good' over the next six months
